ISO20000-1 Lead Auditor

	See also...  Organization of the courses  Training sessions planning  ISO27001 Lead Auditor (ISMS Lead Auditor)  Certification by LSTI
Goals  International recognition  Duration  Instructor(s)  Pre-requisite for attendants  Teaching method  Related courses  Material  Agenda  Methods of inscription  Support

Dates of the coming sessions: 13-17 September 2010 (Paris) 17-21 January 2011 (Paris) Dates subject to modification without prior notice. The sessions will only take place if the number of registered attendants is high enough.

ISO20000-1 Lead Auditor courses allows you to become auditor or person in charge for audit of information systems service management. ISO 20000-1 is a evolution of ITIL towards service management using elements from management systems, and thus allowing audits like ISO 9001, ISO 14001 or ISO 27001.

The training by HSC and the examination by LSTI are internationally recognized, on the same level as the other trainings and examinations available on the market. They have been developed by HSC and LSTI, following the recommendations of the itSMF, which gathers all the ITIL users.
For more information, see the page Certification by LSTI.

The training course is 5 days long: 4.5 days of course and a half-day of exam, that is to say a 40 hours training course, splitted in 31.5 hours of course and 3.5 hours of exam at HSC, and 5 hours of individual work by doing the exercices at home. This duration of 40 hours is requested to follow the 7.4.4 of IS19011:2002 standard, which specifies this duration for auditors initial training.

This training is given by two consultants:

• Alexandre Fernandez-Toro (Alexandre.Fernandez@hsc.fr)
• BS7799 Lead Auditor certified by BSI
• ISO27001 Lead Auditor certified by LSTI
• ISO27001 Lead Implementer certified by LSTI
• ISO27005 Risk Manager certified by LSTI
• CISSP, ITIL foundations et ITIL practitioner certified
• ISMS auditor for several certification organisations
• Former member of the "club EBIOS"
• Member of the "Club 27001"
• Registered as ISMS Provisional Auditor by the IRCA under the number 01186952 (International Register of Certificated Auditor)
• Benjamin Arnault (Benjamin.Arnault@hsc.fr)
• ISO27001 Lead Auditor certified by LSTI
• ISO27001 Lead Implementer certified by LSTI
• ISO27005 Risk Manager by LSTI
• CISSP and GIAC GCFA certified
• ITIL certified
• ISO20000-1 Lead Auditor certified by LSTI
• Member of "Club 27001"

to come

The pedagogic method is based upon the four following practices :

• Authoritative course based upon ISO 20000-1, ISO 20000-2 and ISO 19011, illustrated with real cases examples.
• Individual exercises to review and be prepared for the examination.
• Practical group and individual exercises, based on real audit cases, with oral presentation.
• One role game auditor / audited.

The course is delivered in french. Course material include slides in french (about 330), exercices in french (about 30 pages), exercices corrections in french (about 10 pages), and all others documents in french os english necessary for the course.

ISO27001 Lead Auditor (ISMS Lead Auditor)

• Introduction
• Principes de la gestion de services informatiques
• Historique
• Couverture et limites
• Terminologie

• Présentation de la norme ISO20000-1
• Exigences pour un système de management
• Responsabilité de la direction et documentation
• Planification et mise en oeuvre de la gestion de service
• Fourniture des services
• Gestion du niveau de service
• Rapport de service
• Gestion de la continuité et de la disponibilité des services
• Budgétisation et comptabilisation des services
• Gestion de la capacité
• Gestion de la sécurité de l'information
• Gestion des relations
• Gestion des relations commerciales
• Gestion des fournisseurs
• Processus de résolution
• Gestion des incidents
• Gestion des problèmes
• Traitements (contrôles en vocabulaire ITIL)
• Gestion des configurations
• Gestion des changements
• Mise en production

• Présentation de la démarche d'audit ISO 19011
• Déontologie des auditeurs
Programme d'audit
• Différentes phases de l'audit :
• Ouverture/clotûre
• Réalisation de l'audit
• Rapport d'audit
• Suivi des actions suite à audit
• Qualification des auditeurs

• Processus de certification ISO 20000-1

• Application de la démarche ISO 19011 aux audits de conformité ISO 20000-1
• Règlement de certification
• Exemples pratiques

• Techniques de conduite d'entretien

• Exercices de préparation à l'examen

• Examen

For registering an HSC course, please contact our training department by phone : +33 141 409 704 or by email at formations@hsc.fr, with first and last name of every student, your postal address and your company VAT number. Thoses informations enable us to send your the training agreement. The training agreement must be return agreed with signature and company stamp with you purchase order, at least 6 days before the course. The purchase order should precise your billing address and our payment regulations : net 30 days from our invoice date. Registration is completed as soon as we received those two documents.